Always On: Live Chat Helps HVAC Contractors Be Available 24/7, 2018-05-21, ACHRNEWS

For the HVAC industry, that means taking additional steps to create the kind of personalized shopping experience that customers want. In terms of customer service and support, live web chat has taken the lead, outpacing email, phone, and social media in its popularity with consumers.
Though not all companies offer live chat on their websites yet, some HVAC contractors are saying it’s becoming less of a nicety and more of a must-have.

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