Empathy Gap - The Decision Lab

The empathy gap is the tendency to underestimate the influence of our emotional state and overestimate the intellectual influence on our decisions.

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Closing the 5 Empathy Gaps in Customer Experience

Hot-cold) Empathy gap

Bridging the Empathy Gap: An Interview with J. D. Trout

Collaborators: Data-driven decision-making with Jina Suh and

Draws on the latest findings in psychology, behavioral economics, and neuroscience to outline a road map to improving society through responsible

The Empathy Gap: Building Bridges to the Good Life and the Good Society

Empathy map

12 Best Usability Testing Tools for an Effective User Experience

The 'Soft' Is the Strategy: How Soft Skills Are the Means to